Return Policy

Our Returns Policy

If for any reason you are not satisfied with our products, we accept returns of new, factory-sealed products for 30 days from the date your order was delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory-sealed packaging. Due to the safety-sensitive nature of electrical components, and because none of our customers want to receive an item that someone else has already used, any items that have been used or installed cannot be returned. After we have received and approved your return, we will issue a full credit, less any shipping fees (if your order qualified for free shipping we’ll deduct the actual cost of packaging and shipping your order), to your original method of payment (i.e. credit card). If you'd like, upon your request, we will gladly provide you with a return shipping label to return your order and deduct this cost from your refund amount.

If you'd like to return an item, the first step is to e-mail info@sanjosedist.com to request an return authorization. 

Defective Items

We stand behind our products. We only supply products with the highest level of quality. In the very unlikely event that one of our products is defective, we'll gladly repair or replace it under our best-in-class Warranty.

Shipping Damage & Missing or Incorrect Items

We have great relationships with all of our freight carriers and we're always happy to assist with the claims process for any shipping damage or missing items. However, it is important that you report any damage to packages, incorrectly shipped items or missing items to us right away. We have a very short window of time during which we can establish a damage or missing item claim with our shipping partners. Because of this, any shipping damage, incorrectly shipped items or missing pieces must be reported to us within 3 business days of your receipt of the goods.

Order Cancellations

We know that getting your products to you quickly is important, so we begin working on your order as soon as it is placed. Because of this, orders may not be cancelled after they are placed.